LEGAL
Refund policy
SpeakU offers a seven-day request window, subject to the access conditions below.
Seven-day request window
You may request a refund within seven calendar days after payment. Eligibility is confirmed before the refund is processed.
When a refund may not be available
A refund may be unavailable when module access has been substantially used, a test or assessment has been completed, a certificate has been issued, or a service has already been delivered. Any provider-specific restriction will be disclosed before purchase.
How to request a refund
Use the contact form and include the learner name, selected module, payment date, and the email address used for the purchase. Do not include card details.
Processing
Approved refunds are returned through the original payment route where possible. Bank processing times may vary.